j188 Privacy Policy – How We Handle Your Data

This Privacy Policy applies to all personal data collected by j188 through the j188 website, the account registration and login process, gameplay and betting activity, deposit and withdrawal transactions, and any communication you have with our support team.

This policy applies to all players who access j188 from the Philippines. By registering an account on j188, you acknowledge that you have read and understood how we collect and use your personal information as described in this policy. If you have questions about anything in this document, you can reach us at [email protected].

The information j188 collects falls into two categories: information you provide directly during registration and account use, and information collected automatically when you use the platform.

Information You Provide

When you register or use your j188 account, you may provide the following:

• Full legal name as it appears on your government-issued ID.
• Date of birth (used to verify you are 21 years of age or older).
• Mobile phone number (used for OTP authentication and account notifications).
• Email address (used for account communications and security alerts).
• Bank account details or e-wallet information provided for deposit and withdrawal processing.
• Government-issued ID and proof of address submitted during KYC verification.

Information Collected Automatically

When you access j188, certain data is collected automatically to help the platform function properly and to detect fraudulent activity:

• IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Pages visited, features used, and session duration within the platform.
• Cookie identifiers and session tokens used to keep you logged in.
• Betting and gaming activity logs, including game history, bet amounts, and transaction records.

j188 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your j188 account, including identity verification and OTP authentication.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso via local bank transfer or supported e-wallet services.
• Platform security: Monitoring for suspicious activity, detecting fraud, preventing account takeover, and protecting against cheating or abuse of the platform.
• Customer support: Responding to queries, investigating disputes, and resolving technical issues raised through our support channels.
• Legal compliance: Meeting identification, reporting, and record-keeping obligations as required by applicable rules.
• Responsible gaming: Identifying patterns in gaming activity that may indicate a player is experiencing harm, and applying protective measures where appropriate.
• Platform improvement: Understanding how players use j188 to improve features, fix issues, and develop the platform over time.

j188 does not use your personal data for unsolicited marketing campaigns or share it with third-party advertisers. If we send you communications about your account or platform features, these will be relevant to your j188 experience.

j188 takes the security of your personal data seriously. The following measures are in place to protect the information we hold about you:

• SSL encryption: All data transmitted between your browser and the j188 platform is encrypted using SSL (Secure Sockets Layer) technology, which protects your information while it is in transit.
• OTP authentication: Two-factor verification via one-time password is required for account login and sensitive account actions, adding an extra layer of protection beyond your password.
• Access controls: Access to personal data within j188 is restricted to personnel who need it to carry out their specific responsibilities. All staff with access to personal data are bound by confidentiality obligations.
• Secure storage: Personal data is stored on secured infrastructure with controls to prevent unauthorised external access.

While j188 implements these safeguards, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, keeping your OTP codes private, and contacting [email protected] immediately if you suspect any unauthorised activity on your account.

j188 does not sell, rent, or trade your personal information to third parties. There are, however, limited circumstances where we may share your data with third parties:

• Payment processors: When you make a deposit or request a withdrawal, your payment details are shared with the relevant Philippine bank or e-wallet provider solely to complete the transaction.
• Identity verification services: KYC verification may involve sharing your submitted ID documents with a trusted identity verification service provider for the purpose of confirming your identity.
• Legal obligations: j188 may be required to disclose certain information to authorities or regulatory bodies where required by applicable Philippine or international law. We will comply with such requirements.
• Platform infrastructure providers: Trusted technical service providers who help operate the j188 platform may have access to certain data as part of providing their services. These providers are bound by data confidentiality agreements.

In all cases where your data is shared with a third party, it is shared only to the extent necessary for the specific purpose and is subject to appropriate data protection measures.

j188 uses cookies — small text files stored on your device by your browser — to help the platform function correctly and to improve your experience. Cookies on j188 fall into two categories:

Essential Cookies

These are required for the platform to work. They manage your login session, keep you authenticated while you play, remember your account preferences, and protect against cross-site request forgery. Essential cookies cannot be disabled without breaking the platform's core functions.

Non-Essential Cookies

These help j188 understand how players use the platform — which pages are visited most, where players encounter difficulties, and how the mobile experience can be improved. Non-essential cookies can be managed or disabled through your browser settings, though doing so may affect some aspects of your experience.

j188 does not use cookies to track your activity across third-party websites or to build advertising profiles. Cookie data collected on j188 is used solely to operate and improve the j188 platform.

j188 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our operational and legal obligations. Specifically:

• Account registration information and KYC documents are retained for the duration of your account and for a period following account closure as required by applicable record-keeping rules.
• Transaction records — including deposit and withdrawal history — are retained for a minimum period to comply with financial record requirements.
• Gameplay and betting logs are retained for the purposes of dispute resolution, fraud investigation, and responsible gaming monitoring.
• Support communication records are retained for a reasonable period to allow for follow-up and quality review.

When data is no longer required for any of the above purposes, j188 will delete or anonymise it in a secure manner. If you request account closure, your data will be handled in accordance with our retention obligations before deletion is carried out.

As a j188 player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data j188 holds about you at any time by contacting our support team.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can request that it be corrected. Some updates, such as changes to your registered name, may require supporting documentation.
• Right to deletion: You may request deletion of your personal data subject to our legal, financial, and responsible gaming record-keeping obligations. Some data must be retained for a prescribed period regardless of deletion requests.
• Right to restriction: In certain circumstances, you may request that j188 restrict processing of your personal data while a concern or dispute is being resolved.

To exercise any of these rights, contact j188 support at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before actioning any data request to ensure your information is protected.

j188 may revise this Privacy Policy from time to time as the platform evolves or as applicable rules change. When we make material updates, we will notify registered players through the contact details on their account and update the effective date shown at the top of this page.

We recommend reviewing this page periodically so you remain informed about how j188 handles your personal data. Continued use of the j188 platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and contact support to arrange account closure.

For any questions, concerns, or requests relating to this Privacy Policy, please contact our support team at [email protected]. Support is available 24 hours a day, seven days a week.